Our Privacy Commitment

SHIPPING: If m2cmobile.com ("we") has your product(s) in stock, we will email you a shipping notice confirming that the items have shipped and are en-route to you; that notice is our acceptance of your order. In-stock orders (excluding special delivery items) normally ship within 2-3 business days of placing your order. Out-of-stock orders will ship once the item is back in stock. We will send you the shipping notice once the item is back in stock and has been shipped. How soon you receive the product(s) depends on the shipping method you have chosen.

You may contact us at:

MTCnet Inc. Canadian Headquarters
Customer Service Dept.
Suite 500, 7030 Woodbine Ave.
Markham, ON, L3R 6G2 Canada.
1-888-416-0004 Canada USA toll free.
001-888-407-3111 International call.
email: customerservice@m2cmobile.com
          sales@m2cnet.com

We reserve the right to limit quantities available for sale or sold, and the right at any time to reject, correct cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.

Advertisements on our Web Site are invitations to you to make offers to purchase products and services on the Web Site and are not offers to sell. You properly completed and delivered order form constitutes your offer to purchase the products or services referenced in your order. Your order will be deemed to be accepted only if and when we send a shipping notice email to your email address. That shipping notice email constitutes our acceptance of your order and forms a legally binding contract with MTCnet Inc., which operates m2cmobile.com and m2chealth.com.

The total price of your order will be charged to your credit card, PayPal account, or other online payment tools posted on our website when our shipping notice email has been sent to your email address.

If you wish to cancel an order, you may request a cancellation by logging into your account and cancelling your order or by calling 1-888-416-0004, 001-888-407-3111. However, we may not receive and process your cancellation request before we accept and ship your order, in which case your cancellation request may not be effective.

If for any reason you are not completely satisfied with a product you have purchased, we will gladly give you a full refund (except for certain items described below) or exchange if you return it back to China Shipping centre or Canada head office customer service department within 3 days after you receive it in its original condition (including all packaging, accessories and manuals). Your electronic invoice is required for both in-office and mail returns. In the event that a returned order has any packaging, manuals, accessories, blank warranty cards or other items missing, the return may be refused, or we may deduct the value of any of the missing items. Shipping charges are non-refundable. If the product you returned is not defective after testing, we will charge you 20% re-stocking fee.

We rely on the information you provide through the Web Site, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, which must be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.

Methods of Payment

Making a purchase at m2cmobile.com is easy. You can pay by your credit cards, with your MasterCard, Visa or American Express card, and your account of global collect, world pay, PayPal account and money bookers.

Exchanging or Returning Products Purchased Online

Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, you may exchange or return your product by mail or in-office. Please follow the steps below for returning and exchange.

1. Contact us by phone, email or online help on our website up to 48 hours after you receive the package, talk to the customer service representatives your issue. If the product was defective, you might be required to provide pictures or video to prove the issue.

2. Please download and fill out 'MTCnet Inc. Item Return Form' hereinafter called 'IRF'. Pack the IRF with the return item. IMPORTANT: Package returned without an IRF will be refused. Click here to download and fill out 'MTCnet Inc. item return form'. If you bought item from our eBay stores, please go to return section of description of any items in the store to download IRF.

3. For your convenience, we accept returns by mail or drop-in-office. IMPORTANT: Return the item to us in 3 days after you received the package. Simply return the product in the same condition as when you received it, with all manuals, accessories, and in original box.

Refund and Exchange Conditions:

• We would be pleased to exchange or refund you on most items you buy on our website, if you ship the item to our Canada head office up to 3 days after your receive the item. After 3-day return or exchange will be refused and ship back to you on your cost.
• Shipping and handling (S&H) charges are non-refundable.
• If the product you returned is non-defective after testing (we will provide you all the testing video and pictures), we will charge you 20% of item price as re-stocking fee deducted from the refund.
• If the product you want to exchange is non-defective after testing (we will provide you all the testing video and pictures), we will charge you 10% of item price as exchange fee.
• If the product you return is proven defective, we will give you full refund or exchange with no-fee.
• The re-ship cost for exchange will be charged on you no matter the item is defective or not.

All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.

On purchases made with a credit card, the same card used to make the purchase will be credited with the refund. The credit will be made within 5 to 7 business days of us receiving and verifying the returned merchandise.

Purchasing by Minors

For the protection of our shoppers, it is our policy to not sell to minors. If you are under the legal age of majority and wish to purchase from our online store, please have a parent or legal guardian make the purchase for you.

Misprints

We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our website. In the event that you are shipped an incorrect product, we will gladly accept the unit back and offer you a full refund.

Fixing errors or misprints

We strive to prevent errors. How we fix them depends on the error. If we find that a product description is incorrect, for example, we'll correct it.

In general, you should know that prices and availability are subject to change without notice. Errors will be corrected where discovered. MTCnet Inc reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, MTCnet will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

While MTCnet Inc takes steps to ensure the accuracy and completeness of product and third-party services information provided, please refer to the originator of the information (e.g., the manufacturer) for complete product details.

See our Conditions of Use for more informations

Delivery

Delivery is subject to shipping centers availability. Out of stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration.

Shipping Carriers working for us are EMS, UPS, TNT, Fedex, DHL. You can choose different carrier to ship item you bought by different rate.

We DO NOT ship items to Africa, South Asia, and South of America except Brazil. We ship items to any countries if the customers pay by bank wire to MTCnet Inc. Please contact MTCnet Inc. for the information of bank wire payments.